Problem

PROBLEM OF TRADITIONAL ASK TO LIBRARIAN SERVICES

Hiring more librarian staff
Can be costly and may not guarantee proactive assistance, leading to inconsistent service quality.
Limited operating hours
Restrict users' access to help when needed, hindering their ability to seek assistance conveniently.
Librarian may not keep single book
Librarians may not always have the specific book users are looking for, causing frustration and inefficiency in finding resources.

Staff may not always available
To address users' inquiries promptly, resulting in potential frustration and inefficiency.
Time consuming
Relying on staff availability can be time-consuming and lead to delays in receiving assistance, impacting users' productivity and satisfaction.
Staff may not proactive in their duties
Staff not being proactive in their duties may result in missed opportunities for assistance and hinder the overall user experience.